Privacy Policy
Your privacy matters to us. This policy explains what we collect, why, and how you stay in control.
Last updated: 6 October 2026.
1. Who We Are
Palakkad Counselling is a coaching and mediation centre in Manapullikavu, Palakkad, Kerala, India, founded by Prof. Dr. Regunath Parakkal. Our address is Siv Gung, Chittoor Road, near Post Office, Manapullikavu, Palakkad, Keralam 678013. For privacy questions, write to info@palakkadcounselling.com or call +91 94470 83118.
2. What We Collect
We collect only what we need to serve you: your name, phone number, email address if you provide it, the service you are interested in, your preferred language and mode of session, and any message you choose to send. We do not ask for or store clinical or sensitive personal details in our website systems.
3. Why We Use It
Your details are used only to respond to your enquiry, schedule sessions, provide our services and meet legal obligations. We do not sell, rent or share your personal information with advertisers.
4. Session Information
What you share in a session with our professionals is confidential. We do not record session content in our website systems. We disclose nothing without your consent, except where there is a risk of serious harm or where disclosure is required by law.
5. Service Providers We Use
We use trusted service providers to run our website and communicate with you. These include WhatsApp and Meta (messaging), Google (website analytics, Maps and Reviews), our website hosting provider and our email provider. Each provider receives only the minimum information needed and is required to protect it. Their own privacy policies apply to their services.
6. How Long We Keep Your Data
We keep enquiry and booking details for up to 12 months after your last contact with us, unless a longer period is required by law or you ask us to keep them. After that, details are deleted or anonymised.
7. Children's Data
We do not knowingly collect personal data from children through this website. For clients under 18, a parent or guardian consent is required before we begin, and we handle young people's information with extra care.
8. Your Rights Under the DPDP Act 2023
Under the Digital Personal Data Protection Act 2023, you have the right to access your data, correct it, request deletion, withdraw consent and raise a complaint. To exercise these rights, email info@palakkadcounselling.com and we will respond within a reasonable time.
9. Grievances and Contact
If you have a concern about how your data is handled, please write to info@palakkadcounselling.com or call +91 94470 83118. We take every concern seriously and will address it promptly.
10. Cookies
We use essential cookies to run this website and, with your permission, analytics cookies through Google Tag Manager to understand how visitors use the site, so we can improve it. Analytics data is aggregated and does not include your session content or concerns. You can accept or decline non-essential cookies through the banner on this website, and change your choice at any time.
11. Security
We take reasonable technical and organisational steps to protect your information, including restricted access, trusted service providers and secure communication channels. No system is perfectly secure, but we work to keep your data safe.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always appear on this page with its updated date. Continued use of the website after a change means you accept the revised policy.